Another day, another brain-dump

So, again it seems to have been a week since my last post. A few things that have interested me in the past week:

Well, that’s about it for this week: I shall try to post more regularly over the next couple of months, but time does seem to have a tendency to fly by awfully fast…

6 Responses to “Another day, another brain-dump”

    •  Gravatar for Gilo
    • From Gilo
    • Tuesday 19 July 2005 at 23:59


    •  Gravatar for Meri
    • From Meri
    • Wednesday 20 July 2005 at 09:36

    LA, San Francisco. Oh and Austin is brilliant, but if you’re SXSWing next year then prob no real need to go there now already.

    •  Gravatar for Meri
    • From Meri
    • Wednesday 20 July 2005 at 09:37

    PS As for O2, did you harass them about a discount? They’ve offered me one, but I think I prefer the upgraded version of my current phone, to be honest….

  1. I didn’t harass O2 about a discount, no: from my experience with O2 customer services, few of them have either the authority or the brain cells to offer me anything. I just worked around the problem in the obvious way to get the new-customer perks.

    •  Gravatar for Psyfira
    • From Psyfira
    • Thursday 21 July 2005 at 11:49

    The O2 bosses aren’t thinking squat about their contract customers. The O2 advert’s talking about the introduction of their (slightly messed up) rewards scheme for pay-as-you-go customers, whereby they give you 10% of the amount of money you top up by per quarter back for free. Which sounds nice and it is, but the part they don’t tell you is that you have to apply to join the scheme (even though it’s completely free and at no cost to you). Then every quarter, instead of updating your balance automatically, they send you a text message telling you how much they’re going to give you back, and you have to then send them a message saying “yes, I want free money, please give it to me”. Like, duh! Of course I won’t say no to free credit, why are you even bothering to ask?!

    I think the company’s resident executive’s theory is “well, we’re going to make it sound like we’re rewarding them, but if we make it as complicated as possible then half of our customer base won’t be assed to do it and we won’t lose as much money. Yes yes great idea! Oh, and while we’re talking about money I’m having a 200% raise in my wage. All those in favour say ‘aie’… right, that’s that sorted then, snap fingers Secretary minion, can you tell the valet to have my car ready in 15 minuites and check the details on my hotel reservation? Excellent.”

  2. That does indeed sound like they’re trying to make it sufficiently difficult that people just give up: like most of O2’s business practices it seems to be one which makes economic sense (“We get more customers without having to reduce our profits”) but is really underhanded and generally evil. The contract one goes by a similar principle (“Let’s put up the prices for our existing customers, but make sure it just falls short of the amount of hassle they’d go through to switch to another network”): again, makes economic sense, at least in the short term, but is kinda Machiavellian.

    Are other phone companies quite this bad?